What Does a Front Desk Agent Do?

[robwotson]

The front desk agent is a person who is usually the first contact with visitors and potential visitors with hotels, motels, inns and hotels. He usually responds to the request for information, greets visitors as they arrive at the check-in, and gives rooms. When the guests leave, the agent is generally a person who settles their accounts before leaving.

In addition to managing the arrival and departure, the agent is generally responsible for the office of global customer relationships. It is able to control the room keys and keep track of how many keys have been released for each client. If reservations are received by mail or online, normally scheduled for payment after booking and check with the customer. Handling and distribution of mail and anonymous messages are usually the responsibility of the receiving agent.

If a caretaker is not part of the staff, receiving agent is often communicate with customers access to information on local attractions, transportation and restaurants in the area. It is generally expected to be knowledgeable enough to give good advice and recommendations for the hotel guests. If a problem arises of hosting a guest at the receiving agent usually try to solve it, before hiring a manager for help.

[xenosadams]

In large hotels, usually those located in major theme parks in densely populated station, the functions of this agent is often limited to the reception of guests, verify and make reservations. Due to the constant influx of guests occupying the receptionist, general office workers in the management of other jobs receive others.

[ankita1234]

Front Desk Agent. Often a guest's first impression of a property is the result of the Front Desk Agent's skills and abilities. Front desk agents provide many guest services, working in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities.

[stewartcristan]

Front desk agents provide many guest services, working in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.